Terms and Conditions

  • Terms and Conditions

    These terms and conditions establish the conditions that determine the use of this web page ("website") www.snug.com.pt and the purchase by any customer ("buyer") of products through it from Hall & Companhia SA, legal person 501161449 , with registered office at Rua Delfim Ferreira, N. 371 4100-001 Porto, Portugal ("Snug"). The "Buyer" means the individual who acts/purchases in the capacity of final consumer, outside the scope of any business or profession.


    When using this website or placing an order through it, the customer must comply with these terms and conditions and the other policies announced on the website. If you do not agree with all terms and conditions and other policies, you must not use this website. The present terms and conditions and other policies published on this website are governed by Portuguese law, establishing the jurisdiction of the district of Porto, Portugal as competent for any emerging issue, with express waiver of any other.


    The intellectual property right over this website, as well as its concept and contents, namely text, image, sound, belongs to Hall & Companhia S.A. The customer may only use the website for personal purposes as a consumer. The total or partial reproduction of the contents, image identity or ideas for commercial purposes or their distribution or incorporation in any other physical or online location, whatever the format, is strictly prohibited.


    Hall & Ca is the legitimate owner of the exhibited products, its brand and other industrial property rights that identify or protect the products or their characteristics, as well as any other rights arising therefrom. The manufacture, sale, advertising, distribution or copying, by any means and format, physical or virtual, of products that incorporate distinctive commercial signs owned by Snug or similar to these or that present characteristics protected by the their industrial property rights. The unauthorized use of the Snug brand or any of its logos is also prohibited and liable to criminal proceedings. When making a purchase from Snug, the customer is not granted any license or sublicense to exploit, in whole or in part, onerous or free, of industrial property rights.


    When placing an order on this website, the Customer consents to the processing of their personal data under the terms set out in the privacy policy and declares and guarantees to Snug that all data provided to Snug are true and complete and that it will communicate immediately, by written, any update of the transmitted data that eventually occurs. By placing an order on this website, the customer declares that he is acting in his name and on his own account, that he has the capacity to conclude the business and that he will not subsequently sell or distribute the products by any means.


    Snug reserves the right not to process orders registered on the website www.snug.com.pt when there are doubts as to the quality of the "Buyer" as the final consumer or when the orders do not comply with the general conditions of sale presented here. These conditions and terms of sale regulate the offer, acceptance of orders, transmission and shipments made through the website www.snug.com.pt. The "Buyer" must provide Snug with an email address, postal mailing address, and other necessary, correct and complete contact details and accepts that Snug may contact him using these data whenever necessary. If the Buyer needs to change any of the data provided, he must request its correction or update in writing to the email customer@snug.com.pt, using the same email with which he made his registration or order.


    Snug reserves the right not to accept or cancel the order, even after its automatic confirmation, when there are doubts about the veracity of the information submitted.


    Snug may also not process orders, namely, in the following cases:

    Whenever you do not have sufficient guarantee of good collection;
    The product is no longer available due to out of stock. In these cases the payment will be returned or the exchange for another product will be made available to the customer;
    The billing information is not correct or verifiable;
    The order is flagged by the automatic Security Systems as an incorrect order or an order susceptible to fraud;
    The payment is not recognized within a period of 3 calendar days after acceptance of the order;
    If there are indications that the consumer is under 18 years of age;
    If detectable that the price indicated in the online store is wrong;
    If it is foreseeable that it will not be possible to deliver the order to the respective address;
    Orders are incomplete or incorrect;
    There are indications of misuse/abusive use of the website or in relation to any order or delivery process by the customer.


    Snug reserves the right to temporarily or permanently block the purchase by customers who intentionally use the online ordering or return processes.


    Snug retains ownership of the products ordered by the customer until the customer has made full payment for all products and Snug has received such payment in full. Snug reserves the right not to accept or cancel orders when it finds that it no longer has stock of the product in question.


    Snug is not bound by any promotion or offer when it results from an error or mistake in spelling, incorrect price or product or any other error in the information on the website or any channel related to it, and may cancel any and all orders or sales made. under any of these errors.


    By confirming the order data, you are accepting these general conditions of sale, as well as other conditions on www.snug.com.pt. These terms and conditions may be updated at any time without prior notice. Alternative dispute resolution means: electronic complaints book (www.livroreclamacoes.pt) and Consumer Conflict Arbitration Center - Porto (CICAP) . For additional information, please consult our Online Guide or contact us at customer@snug.com.pt.