CAN I RETURN AN ITEM PURCHASED AT S N U G ONLINE STORE?
Yes. We accept the return of items purchased at our online store for a refund up to 14 days after the original purchase.
For returns to be accepted, the pieces may not have been washed or used, they must have the original tags and all pieces that are part of each item will have to be returned. We also accept returns of products with manufacturing defects, which will be checked later by our team. We only accept the return of items purchased from the online store.
Shipping and costs shall be borne by S n u g . Once we receive the returned products, we will check them and upon approval we will send you an e-mail to proceed with the refund.
HOW DO I MAKE A RETURN?
1 - Use the original packaging or a new one to return the products.
2 - Fill out all fields on the Return Form. It was sent along with your order, but if in any case you do not have it please contact our Customer Service here. We will be happy to send you a new one.
3 - Contact us here, so we can schedule the pick up of returned products. You must provide us with the pick up address, a contact number and preferential pick up time (morning or afternoon).
HOW DO I RECEIVE THE REFUND?
The refund will be made through the same payment method that you used to place the order. Upon receipt and verification of returned products, the repayment time period is two to three weeks.
HOW DO I RETURN A DAMAGED PRODUCT?
If you have received a damaged product, please contact our Customer Service with the order number, name and reference of the returned item, describing the defect you found. We will contact you within 24 hours to solve the problem (except weekends and holidays, in which case your request will be addressed on the following business day). We will send you a replacement product and will tell you the procedure to return the damaged product.
WHAT IF I WANT TO CHANGE ONE OR MORE ITEMS?
We suggest that you return the products you don't want and place a new order with the articles you want. When we receive the returned products, we will refund the value of the products through the same payment method you used for the original order.
HOW TO RETURN A GIFT PURCHASED AT SNUG ONLINE STORE?
You can return gifts purchased at the online store for reimbursement through the same payment method used for the original purchase. Please contact us here, so we can schedule the pick up of the returned gift. You should provide us with the pick up address, telephone number and preferential pick up time (morning or afternoon). All presents must be accompanied by the receipt.
S n u g reserves the right to reject returns beyond the maximum return period stipulated, or articles that are not under the same conditions as received.
If you need any additional support, please contact our Customer Service here with as much information as possible about the problem you encountered, and we will try to resolve it as soon as possible. You can also reach out by phone at 00351 226 166 264 - Monday through Friday: 10:00 a.m. to 12:00 p.m.//3:00 p.m. to 5:00 p.m. (WEST).